help center

Find answers to common questions or get in touch with our support team.

Getting Started
How do I create an account on Bloo?

Creating an account is easy! Click the 'Sign Up' button, follow the step-by-step process to enter your email, choose a username, and create a password. You can also sign up using your Apple or Google account.

What are Charms and how do they work?

Charms are BlooPop's virtual currency. You can purchase Charms to send messages to creators ($5 per message), tip creators, or support them in other ways. Charms packages start at $4.99 for 100 Charms.

How do fanclubs work?

Fanclubs are monthly subscription memberships to your favorite creators. Each creator has their own perks, which can include exclusive content, direct messaging priority, special events, and more.

For All Users
What is Bloo Pop?

Bloo Pop is a platform where fans can connect directly with their favorite creators through messages, subscriptions, and exclusive safe-for-work content. Fans can purchase Charms to send messages or unlock media from creators and more.

Who can use Bloo Pop?

Anyone above the age of 13 years old can create a Bloo Pop account. In order to purchase Charms, a user must be 18 years old or older

How do I sign up for Bloo Pop?

You can sign up using your email or X account on our sign up page here. Creators are exclusively invited.

How do I reset my password?

Click Forgot Password on the login page and enter your email. You’ll receive a reset link. If you don’t see it, check your spam folder.

I lost access to my email or phone number – what do I do?

Please contact support@bloopop.io with proof of account ownership (previous payment receipt, username, or linked Stripe ID).

How do I enable Two-Factor Authentication (2FA)?

Go to Settings → Security and toggle on 2FA. You’ll receive a verification code via email or your authenticator app for every new login.

What should I do if my account is hacked or compromised?

Change your password immediately and contact support@bloopop.io. Our Trust & Safety team will secure your account and restore access if possible.

Can I delete my Bloo Pop account?

Yes. Go to Settings → Account → Delete Account. Deletion permanently removes your data, messages, and payment history. Account deletion is only possible after a week of owning your account.

Can I get banned from Bloo Pop?

Accounts can be banned for policy violations such as harassment, spam, fraud, underage activity, sharing prohibited content, or anything that is deemed bannable. You’ll receive an email if action is taken.

Can I appeal an account ban or IP block?

Yes. Submit an Appeal Form at support@bloopop.io with your username, email, and reason for review. Appeals are reviewed within 5-10 business days.

Is Bloo Pop available on mobile?

Yes. You can use Bloo Pop in any browser, and you can install it as a web app (PWA) on iOS or Android by selecting “Add to Home Screen.”

Is my data secure?

Absolutely. Bloo Pop uses SSL encryption and secure Stripe payment systems. Your personal and payment data are never shared or sold.

For Fans

Becoming a User

How do I create a fan account?

Simply sign up with your email and verify your account. You can browse creators and purchase coins immediately after verification.

Interacting with Creators

How do I find a creator?

Browse the Discover page, search by name, or use a creators’ direct link to their profile.

How do subscriptions work?

Subscribe to a creator by going to their profile → Subscribe → confirm subscription. Once subscribed, you’ll get access to their exclusive posts, broadcast channel, special badge, and exclusive emotes and stickers.

How do I cancel a subscription?

Go to My Subscriptions → Manage → Cancel. You’ll retain access until the end of your billing period.

Why did my subscription renew automatically?

All subscriptions auto-renew by default. You can turn off auto-renew anytime before the next billing date.

Can I message a creator without subscribing?

Yes. Simply go to a creators’ profile and click Send DM. You’re able to purchase messages through Charms by starting a conversation.

Can I share personal information or meet up with creators?

No. Sharing personal contact info or arranging meetups violates Bloo Pop’s safety policy and can result in account suspension.

Can I download or screenshot creator content?

No. Saving, sharing, or reposting content is strictly prohibited and may result in permanent bans or legal action.

Payments

What are Charms?

Charms are the platform’s virtual currency used to send messages, unlock media, or tip creators.

How do I buy Charms?

Go to Wallet and choose a bundled amount of Charms. Purchases are processed securely via Stripe.

Can I get a refund for Charms?

All Charms purchases are final. Refunds are only issued for technical issues or accidental double charges (reviewed case-by-case).

What payment methods can I use?

Bloo Pop accepts major credit/debit cards and Apple Pay via Stripe.

Why am I being charged taxes or fees?

Depending on your country, local taxes or bank processing fees may apply.

How will charges appear on my bank statement?

Charges will appear as “BLOOPOP” or “BLOO*PAYMENT” depending on your region.

Complaints & Reports

How do I report a creator or user?

Contact support@bloopop.io to report any unusual behavior.

How do I report unauthorized charges?

Contact support@bloopop.com immediately with transaction details. Do not open a chargeback directly — it can restrict your account.

Can I block a creator or user?

Blocking other creators or other users isn’t currently available at this time.

How do I message a creator?

You can message creators directly using Charms. Each message costs $5 worth of Charms. Simply go to the creator's profile, click 'Message', and send your message along with the required Charms.

What's the Bloo Buddy app?

The BlooPop Buddy is our free mobile companion app featuring your virtual pet that sends you notifications when your favorite creators post, reply, or go live. Download it free from the App Store!

Can I cancel my fanclub membership?

Yes, you can cancel your fanclub membership at any time from your account settings. You'll continue to have access until the end of your current billing period.

For Creators

Becoming a Creator

How do I become a creator?

Bloo Pop is an invite-only platform.

Can I hide my profile or restrict visibility by region?

We do not currently support this.

Can I delete my creator account?

Yes. You must withdraw all pending funds first and then contact the person who helped onboard you onto the site.

Sharing Content

What can I post and share on Bloo?

You can share text, photos, and videos. ONLY safe-for-work content is allowed under compliance with Bloo Pop’s policies.

Can I post AI-generated or edited content?

Yes, but you must label AI-generated or enhanced content clearly. Misleading AI depictions of real people are not allowed.

Can I share external links (e.g., Twitch, YouTube, socials)?

Yes, you can add external links in your profile or posts as long as they follow our guidelines.

Using Bloo Pop as Creator

How do paid messages work?

Paid messages are $5 USD per message. Fans pay in Charms per message or unlock. Each message automatically deducts Charms from their wallet.

Can I unsend a message or media file?

Yes. Tap the message → 3 Dots → Unsend. The fan will no longer be able to view it.

How do I set my subscription price?

All subscriptions on the platform are set at $15 per creator or $3 per entire community.

How do tips work?

Fans can send Charms as tips. You’ll receive 80% of the value after Bloo Pop’s platform fee.

Can I offer free trials or discounts?

We do not currently offer this ability.

Payments & Withdrawals

How do I get paid?

Bloo Pop pays creators through Stripe Connect. Once verified, you can request withdrawals anytime.

How long do payouts take?

Payouts are processed within 3–5 business days depending on your bank.

What is Bloo Pop’s commission rate?

Bloo Pop takes a 20% platform fee from all earnings. The remaining 80% goes directly to your linked Stripe account.

Why is my payment delayed or rejected?

This can happen if your Stripe verification is incomplete or your bank has restrictions. Check your Stripe Dashboard for more details.

What can I do about a chargeback?

Bloo Pop’s Trust team will investigate all chargebacks, but they will fall at the responsibility of the creator. Repeated disputes can temporarily freeze payouts.

Tax & Legal

Do I have to pay taxes on my Bloo Pop earnings?

Yes. Creator earnings are taxable income. Stripe will issue a 1099 form (for U.S. creators) or equivalent local tax form annually.

Why do I need to provide tax info?

Stripe requires it for identity and tax compliance. Your info is encrypted and handled securely.

How do I update my tax form?

You can update your tax details directly from your Stripe Dashboard → Tax Settings or through Settings → Tax Information.

Complaints & Reports

How do I report stolen or leaked content?

Email support@bloopop.io with screenshots or URLs of the leaked content. Our team will issue takedown notices (DMCA).

How can I report a fan for harassment or chargeback abuse?

Tap the three dots on their chat → Report User and select a reason. You can also email Trust & Safety for serious cases.

What happens if my account is suspended?

You’ll receive an email explaining the reason. You can appeal via support@bloopop.io within 10 days.

Community & Features
What is XP/Levels and Badges?

XP is earned through consistent activity — posting, messaging, and engaging. Badges show your level of interaction or milestone achievements.

What is the Community feature?

Communities allow fans to interact in group-style spaces around specific creators, fandoms, or topics.

Can I turn off notifications?

Yes, under Settings → Notifications, toggle off the types of alerts you don’t want.

How do I contact Bloo for partnerships or collaborations?

Email support@bloopop.io for creator campaigns or brand collaboration proposals.

Technical Support
I'm having trouble with notifications

Make sure you have the BlooPop Buddy app installed and notifications enabled in your phone settings. You can also check your notification preferences in your BlooPop account settings.

My payment didn't go through

If you're having payment issues, please check that your payment method is valid and has sufficient funds. Contact our support team if the problem persists.

How do I report inappropriate content?

You can report any inappropriate content by clicking the three dots menu on any post or message and selecting 'Report'. Our moderation team reviews all reports within 24 hours.

Still need help?

Our support team is here to help you with any questions or issues you might have.

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